“What the Navman Wireless rep promised, and what the solution has delivered - it’s the same. You’ve got to respect that.”
Action Plumbing, Gas & Drainage provide a 24-hour-a-day service for all plumbing, gas and drainage needs. Eleven of the vehicles in the fleet are fitted with Navman Wireless.
“I wanted a system to transfer information to the guys quickly and easily. Navman Wireless has given us that ability, plus the bonus of navigation,” says Daniel Board, Managing Director.
Quicker Response Times
“Navman Wireless has helped us improve our response times even further,” Mr Board comments.
A call comes into the call centre and it’s dispatched immediately to the engineer in his truck. He just presses a button to accept the job and then the M-Nav navigates him by the most direct route.
“We all think we know the fastest routes but using the M-Nav has taught us new, better ways to reach jobs,” states Mr Board. “The system has led to safer driving as well - the guys don’t need to talk on their cell phones or look through map books anymore - Navman Wireless takes care of everything.”
Best of all, the Action team completes more jobs in a day. “The improved speed and accuracy are definitely good for customer service and business overall,” says Mr Board.
Increased Accountability and Efficiency
Before installing Navman Wireless, Mr Board held a meeting with his team to tell them about the system. He says, “A few people said, ‘Why - don’t you trust us?’ I told them that it’s not about keeping an eye on staff, it’s for the good of the company.”
Today everyone’s happy with Navman Wireless. According to Mr Board, “Even the older chaps who hadn’t used this kind of technology before find Navman Wireless easy. It’s now part of the culture - we say ‘Nav it over’ all the time. It’s great for our dispatcher as well - we’re seeing a lot fewer mistakes and misunderstandings.” He sums up, “I’d definitely recommend Navman Wireless to other companies - but not plumbing businesses - I wouldn’t want to lose the competitive edge that Navman Wireless offers!”
