“Navman Wireless has helped us win new business. Clients like knowing that we have a real-time handle on managing our vehicles. It’s a definite selling point.”
Benefits of Navman Wireless
- Increased efficiencies and better customer service
- Fuel savings plus more accurate billing
- A solution that’s easy to install and use
“For us, it’s all about service to our customers,” says Bruce Jeffries, Director of Absolute Electrical Cabling Services (AK) Ltd (Absolute). The business, which was established in 1994, carries out electrical design, build and maintenance work for many large corporate, banking and retail clients throughout Auckland.
Absolute began to install Navman Wireless Tracking in their service vehicles in February 2006. Bruce states, “When a customer loses power or there’s a circuit fault, we have to be able to get to them fast. Navman Wireless Tracking enables us to guarantee response times since we can see where our vehicles are and send the closest person.”
Absolute has Navman Wireless Tracking installed in 5 of its vehicles, and 4 people in the office use the OnlineAVL.
Increased Efficiences & Better Customer Service
Absolute is a group who want to get the job done as quickly and efficiently as possible. They carry out day-to-day contracting work including shop fit outs, tenancy alterations and large residential projects. They also receive urgent call outs every day.
With Navman Wireless Tracking, Absolute can monitor each vehicle and ensure their electricians are strategically placed around the city in order to meet their promise of a 1-hour response time for critical callouts.
Both Bruce Jeffries and Tony Jeffries, the company’s other Director, use the OnlineAVL during the day to organise responses to urgent jobs, and for overall scheduling and reporting. The Office Manager views the OnlineAVL to update customers on expected ETAs and ensure the closest vehicle is sent to any given job. The Contracts Supervisor, Neil Stratful, also looks at the OnlineAVL to keep an eye on job start and finish times.
“We have just won a new retail client and they really appreciate that we have comprehensive visibility of our vehicles and can provide accurate ETAs,” comments Bruce.
Fuel Savings Plus More Accurate Billing
With fuel costs as high as they are, it’s very important to monitor vehicle usage. Since Navman Wireless helps Absolute plan their electricians’ work days smartly and get them to their jobs rapidly, the company is definitely spending less on fuel than if they didn’t have the solution.
Navman Wireless also aids with invoicing. “Because we charge for travel time, the mileage and trip reports help us bill our clients accurately. We use the reports to see exactly what distance a vehicle travels to get from point A to point B and how long it takes. We put Geofences around our suppliers so we can remotely notify our vehicles where the closest supplier is and how to get there if they are in an area they are unsure of. And we know just how long an electrician is at a job, to ensure accurate billing.
He continues, “Navman Wireless also gives us peace of mind regarding security. We have late-model vehicles that carry expensive electrical material. If a vehicle was stolen, we’ve got the tracking we need to find it fast.”
A Solution That’s Easy to Install and Use
Tony Jeffries concludes, “We chose to install Navman Wireless more than 2 years ago because another Navman Wireless customer suggested it. It’s been very easy to install, use and swap units when we upgrade a vehicle. Our servicemen appreciate the advantages Navman Wireless offers, and are working closely with our Admin team to ensure each job is attended to as promptly as possible. We think all electricians should consider Navman Wireless - whether they’ve got 2 vehicles or 20.”
